Careers at Village Roadshow

Front Office Manager

Apply now Job no: 495917
Work type: Full time

Full Time Salary
Sea World Resort, Main Beach Gold Coast

About the role:
As Front Office Manager at Sea World Resort, you will ensure optimum guest service standards are met whilst managing staffing levels in Front Office, Concierge and Kids Club.

• Supervise, coordinate and ensure the smooth operation of Front Office, Switchboard, Concierge and Kids Club
• Develop and implement effective guest complaint management procedures
• Ensure effective interaction and communication with all applicable departments
• Develop proposals for any capital expenditure outlining costs and benefits to Sea World Resort
• Manage and coordinate the Front Office Team including resource planning, recruitment and performance reviews
• Adhere to given budget, report on expenditures and submit end of month reports and analysis
• Maintain data integrity of group and FIT bookings and requests

Skills and Experience:
• Previous experience as a Front Office Manager within a busy hotel environment essential
• Opera PMS experience essential
• Excellent communication and customer service skills
• Advanced First Aid and Advanced Resuscitation certificate essential

• Unlimited free entry to our theme parks
• Food and beverage, retail and accommodation discounts
• Unique team member events
• Opportunity for professional development

About the company:
Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic environment!

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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