Careers at Village Roadshow

Seasonal Receptionist/Guest Services Host

Apply now Job no: 498275
Work type: Part time, Part time contract

Seasonal Receptionist/Guest Services Host
$23.15 per hour Part Time Fixed Term
Sea World, Main Beach, Gold Coast

About the role:
The role of a Guest Service Host is to participate in the day to day operation of the Guest Services Office, Animal Adventure Centre and Reception desk at Sea World. You will be required to demonstrate a superior knowledge of Sea World’s attractions, products and services whilst maintaining professional and friendly customer service skills.
*Must be available to work any day of the week on a seven-day rotating roster, including weekends, school holidays and evening functions

• Answer telephone, email and face to face enquiries
• Assist lost and found enquiries in accordance with set procedures
• Process Animal Adventure bookings and ticket upgrades
• Conduct VIP escorts and park familiarisations
• Handle feedback or complaints and solve/follow up in accordance with set procedure
• Conduct Main Reception duties including answering switchboard calls, mail/courier processing, daily reporting of park operations etc.
• Respond and participate in emergency situations if necessary, in line with policy and procedures
• Provide a thorough knowledge of all Village Roadshow Theme Parks properties

Skills and Experience:
• Well-developed organisational skills and strong administrative skills
• Previous reception experience with communication systems and/or switchboard experience
• A positive, friendly and enthusiastic personality
• A professional attitude and exceptional level of customer service
• Proven conflict resolution and complaint handling skills
• Ability to use initiative to solve problems quickly and efficiently
• Current Provide First Aid and CPR certificate, or willing to obtain this qualification prior to commencement

• Unlimited free entry to our theme parks
• Food and beverage and retail discounts
• Unique team member events
• Opportunity for professional development

About the company:
Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast, Paradise Country, Australian Outback Spectaculars Heartland, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic environment whilst ‘Creating joy and memories that last lifetimes!’

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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