Operations Service Manager
Full Time Salary $85,000 - $90,000
Topgolf Gold Coast
No matter the occasion or who you share it with, we believe every great time starts with play, is fueled by food and beverage, moved by music and made possible through community. Topgolf Gold Coast features dozens of high-tech, climate-controlled hitting bays for year-round comfort, a chef inspired menu for year-round deliciousness and hundreds of Team Members eager to help create the moments that matter. With over 100 venues internationally, entertaining more than 13 million guests annually, Topgolf is truly everyone’s game.
We are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply.
Perks & Benefits
• Compassionate Wellbeing Team and access to our Employee Assistance Program with 24/7 support.
• Unlimited FREE entry to all Village Roadshow Theme Parks, including Warner Bros. Movie World, Wet’n’Wild, Paradise Country and Sea World.
• Discounted bay hire, food and non-alcoholic beverages, apparel and retail items across all VRTP locations
• Earn FREE theme park passes for family and friends.
• Receive discounts at over 65 major retailers through our Village Employee Benefits App.
• Reward and recognition incentives and exclusive and unique team member events.
• Opportunity for professional development and internal training – we strive to grow our talent!
We believe in the unlimited Power of Play!
Let the good times roll! At Topgolf, we believe in creating unforgettable experiences for everyone. Guided by our Core Values of Fun, One Team, Excellence, Courage and Caring, we're looking for an experienced and dynamic Operations Manager to help lead our venue and inspire our teams to deliver best-in-class hospitality and entertainment experiences.
Reporting to the Director of Operations, the Operations Manager plays a critical leadership role in driving operational excellence across the venue. You will partner with department leaders to build high-performing teams, maximise business performance, ensure operational standards are consistently achieved, and create memorable experiences for every guest who visits Topgolf.
This is an exciting opportunity for an experienced hospitality, leisure, entertainment or golf operations leader who thrives in a fast-paced environment and is passionate about developing people, driving results and creating exceptional guest experiences.
Key Responsibilities
Leadership & Team Development
• Lead, coach and develop Department Managers and their teams to deliver outstanding service and operational excellence.
• Build strong, engaged teams through effective recruitment, workforce planning, succession planning and development.
• Foster a culture of accountability, engagement and continuous improvement.
• Drive engagement initiatives that support retention and team performance.
• Provide ongoing coaching, mentoring and performance management to leaders across the venue.
Operational Excellence
• Support the General Manager in the day to day leadership of the venue.
• Ensure all departments consistently uphold Topgolf operating standards, policies and procedures.
• Hold leaders accountable for executing operational plans and achieving business objectives.
• Delegate effectively and follow through to ensure tasks and projects are completed successfully.
• Champion a safe working environment for both Players and Playmakers.
Guest Experience
• Lead a culture that delivers best-in-class hospitality and entertainment experiences.
• Interact with guests and proactively seek feedback to ensure exceptional service standards are maintained.
• Drive initiatives that enhance guest satisfaction and loyalty.
• Ensure venue presentation, service delivery and operational execution exceed guest expectations.
Financial & Commercial Performance
• Leverage business metrics, trends and operational insights to drive venue performance.
• Forecast, monitor and control sales, labour and operating expenses.
• Support budget management and hold department leaders accountable for financial performance.
• Identify opportunities to maximise revenue, profitability and operational efficiency.
Community & Brand Growth
• Develop and maintain strong relationships with local community groups, businesses and organisations.
• Act as a brand ambassador for Topgolf within the community.
• Support initiatives that drive awareness, engagement and growth of the Topgolf brand.
Key Qualifications
• Current QLD Liquor Approved Manager license and RMLV certificate
• Current Provide First Aid Certificate
• Responsible Service of Alcohol Certificate
• Significant leadership experience within hospitality, entertainment, leisure, golf, tourism or hotel operations.
• Proven success leading large teams through multiple levels of leadership.
• Experience managing operational and financial performance within a high-volume environment.
• Strong commercial acumen with the ability to analyse performance metrics and drive results.
• Exceptional communication, organisational and time management skills.
• Demonstrated ability to coach, develop and inspire leaders and teams.
• High level of self-awareness, adaptability and personal integrity.
• Energy, enthusiasm and a passion for delivering exceptional guest experiences.
• Availability to work a flexible roster, including evenings, weekends and public holidays.
Our promise to you: a playful environment where you can make new friends. A safe place where you can be your full self, every day. To provide clear direction and tools to do your job. An opportunity to learn and grow. To listen and act when you speak up. We will never stop improving.
