Careers at Village Roadshow

Elevate Your Career as a General Manager at Village Cinemas!

Join our team in a high-impact General Manager role and become a pivotal leader within Australia's only locally-owned and longest-running cinema chain. This is an exceptional opportunity for a driven leader who thrives on enhancing guest experience.

Why This Role?

As General Manager, you will steer the operations of your cinema, championing our standards of excellence and nurturing a vibrant team culture. By joining Village Cinemas, you will:

• Lead at the forefront of our 70-year cinema legacy, driving growth and operational excellence.
• Enjoy a range of exclusive benefits, including cinema discounts and unique perks.
• Develop professionally in a dynamic environment, with opportunities for advancement within our national company.

About the Role:

The General Manager is the cornerstone of cinema operations, dedicated to driving performance standards and delivering superior guest experiences. In this role, you will:

• Develop and implement business growth strategies, ensuring the cinema meets its performance and results targets.
• Demonstrate outstanding leadership, providing feedback, motivation, and coaching to elevate team capabilities.
• Manage all aspects of guest experience, including monitoring KPIs, coaching service steps and values, and resolving customer issues to improve NPS.
• Oversee the recruitment, training, and induction processes, ensuring team members are well-prepared and aligned with our values.
• Drive sales and service excellence, manage efficient rostering, and uphold high standards of venue and on-screen presentation.
• Ensure compliance with all safety, food, and security regulations, and manage end-of-shift procedures including cash handling and reconciliation.

About You:

Ideal candidates will be experienced leaders with a proven track record in operational management and guest service. You should have:

• Strong strategic thinking and business acumen, with a knack for driving business growth and meeting KPIs.
• Exceptional leadership qualities, capable of developing and inspiring a team.
• A proactive approach to problem-solving and a commitment to continuous improvement.
• Confidence in managing complex guest interactions and a keen eye for compliance and safety standards.

Ready to Apply?

If you're eager to take on a leadership role that challenges and rewards in equal measure, Apply Now or discuss this opportunity with your manager.

Village Cinemas is proud to be an equal opportunity employer. We welcome applications from all genders, identities, and backgrounds, committed to responding to every applicant.