Assistant Front Office Manager
Full Time Salary
Sea World Resort, Main Beach
Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort.
Imagine a workplace where adventure meets opportunity—where you’re not just part of the team but part of the fun!
At Australia’s only Theme Park Resort Sea World Resort, we offer more than a job; we offer experiences you won’t find anywhere else. From unlimited free entry to thrilling parks to special team events and insider discounts, a career with us means daily excitement and unique perks that will keep you smiling.
Unbeatable Perks:
• Unlimited Free Access to our incredible theme parks!
• Complimentary Passes for friends and family to join in on the fun.
• Food & Retail Discounts on everything from dining to exclusive animal encounters.
• Village Employee Benefits App featuring discounts at over 65 top retailers.
• Exclusive Team Events and recognition awards that celebrate you.
• Reward Incentives with amazing prizes up for grabs.
• On-Site Wellbeing Team and 24/7 EAP support for a healthy work-life balance.
• Professional Development Opportunities with training designed to grow your skills and career!
About the Role:
Sea World Resort is seeking an experienced and enthusiastic Assistant Front Office Manager to lead by example and ensure optimum guest service standards are met.
The role supports the Front Office Manager in overseeing the Front Office, Concierge and Reservations, while also managing staffing levels and ensuring the smooth operation, security and monitoring of the Resort.
What You’ll Be Doing:
• Work within allocated budgets, managing labor hours and costs effectively.
• Drive and oversee the Upsell Program to achieve revenue targets.
• Manage the VIP Program, including liaising with VIP guests and conducting regular room inspections.
• Ensure smooth daily operations across reception, concierge, reservations, and switchboard.
• Develop and implement effective guest complaint management procedures, maintaining accurate records of actions taken.
• Lead and support the Front Office team, including daily briefings, coaching, and staff development.
• Coordinate recruitment, inductions, and orientation to support team progression.
What You Bring:
• Manager on Duty experience in a 4 star or higher category hotel.
• Advanced CPR, First Aid & Advanced Resuscitation certificates are required.
• Current Responsible Service of Alcohol (RSA) Statement of Attainment is required.
• Ability to apply business management skills.
• Competent with using Office software such as Excel, PowerPoint & Word
• Experience in leading a team of people and maximizing performance.
• Ability to manage budgets, rosters, departmental ordering
We offer a vibrant and supportive work environment where every night is an opportunity to make a difference. Step into a role that values your expertise, celebrates your successes, and provides room for growth. Take the lead and light up our nights—apply now and become a key part of our exceptional team!
Village Roadshow Theme Parks are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply.
** Sponsorship opportunities may be available for the successful candidate.
