Careers at Village Roadshow

Retail Supervisor
Full Time Salary
Sea World, Main Beach, Gold Coast

Explore the possibility of creating memories that last lifetimes with a career at Village Roadshow Theme Parks! Our company comprises of Warner Bros. Movie World, Wet ’n’ Wild, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Topgolf, Sea World and Sea World Resort. Apply today to see what employment opportunities await and find your dream job at one of the most exciting tourist attractions on the Gold Coast!

About the Perks!
•   Unlimited free entry to our amazing theme parks
•   Earn complimentary passes for family and friends
•   Enjoy discounts on food & beverage, retail and animal experiences
•   Enjoy a wide variety of discounts throughout our properties and access to our Village Employee Benefits App which is partnered with more than 65 major retailers!
•   Exclusive and unique team member events and awards
•   Reward and Recognition incentives and prizes
•   On site Wellbeing Team and access to our EAP with 24/7 support
•   Opportunity for professional development & internal training, we strive to grow our talent!

The Opportunity:
Reporting to the Retail Park Coordinator you will be responsible for the daily operations, profit, cost, human resource management and guest experience for the Retail Department. A fantastic role for an experienced and motivated retail professional, you will be supported to run operations of the retail department within a small team and achieve real job satisfaction in driving sales results and growing the retail aspect of the business.

In this role you will be responsible for:
•   Manage and coordinate Retail team members including resource planning, support, mentoring, recruitment and development
•   Work alongside Workforce Planning to manage rosters and pay sign off, using working knowledge of AWU/EBA agreement
•   Monitor and action operational compliance, coordinate appropriate training and set service standards
•   Triage and action day-to-day requests for store communications & tasks from the Retail Park Coordinator and Head of Retail
•   Escalate and manage business-critical store operational issues to relevant stakeholders
•   Partake in decision making from product selection, pricing, promotions to selling channels
•   Performance management and career development of your teams
•   Stock feedback and inventory management
•   Budget management and financial reporting

We are looking for an experienced Retail professional who has proven sales results and a passion for leading and building high performing teams. In addition, you will need:

•   Work within a given budget, reporting on expenditure against expenses budget as required. Manage actual labour costs within salaries and wages budget
•   Personnel management experience including performance management, training and rostering
•   Excellent interpersonal and leadership skills appropriate to deal with a range of staff, guests and stakeholders
•   Experience with a multi-outlet retail operation in a fast-paced environment with at least 50 staff
•   Enthusiastic and reliable, and the ability to work flexible hours and at different locations
•   Strong computer skills across standard office suite software
•   Own vehicle and open driver’s license, with the ability to travel between sites as required
•   Experience in SAP, Maximo and Kronos Systems highly desirable