Careers at Village Roadshow

Service Delivery Lead

Apply now Job no: 495621
Work type: Full time

Service Delivery Lead
Full-time salary
Movie World, Oxenford, Gold Coast

About the role:
A strategic role that will lead a transformation of the service and operations area's of the VRTP IT function. The role will improve processes, engagement, and communications with the business customers and key stakeholders.

Duties:
• Deliver Reliable and secure operation of the IT environment (servers, network, data centers, core applications etc.)
• Mentor and provide leadership to team. Grow capability and service ethic
• Provide Exemplary service to our customers in VRTP to support them in delivering exemplary service to our guests
• Driving very short delivery times - leading with fit for purpose solution and refining it over time
• Maintain productive relationships at middle management levels, and right across the business user community
• Evangelise and sell the merits of the VRTP IT strategy to the IT team and to the business in business benefit terms.

Skills and Experience:
• 10 years overall IT experience
• Experience in senior management role (team of 10+) preferable
• 2 years Senior Service Delivery/Operations experience
• Background in hands-on technical roles in server/networks
• Track record of strong relationships with senior management and executive level business leaders
• Design and use of Service Delivery Methods/Frameworks.

Benefits:
• Unlimited free entry to our theme parks
• Food and beverage and retail discounts
• Unique team member events
• Opportunity for professional development

About the company:
Village Roadshow Theme Parks comprises of Warner Bros. Movie World, Wet ’n’ Wild Gold Coast & Sydney, Paradise Country, Australian Outback Spectacular, Village Roadshow Studios, Sea World and Sea World Resort. We encourage a fun, entertaining and enthusiastic environment!

Advertised: E. Australia Standard Time
Applications close: E. Australia Standard Time

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