Event Reservations Sales Consultant (12 Month Parental Leave Contract)
Part Time Salary, 4 days/week
Topgolf Gold Coast

No matter the occasion or who you share it with, we believe every great time starts with play, is fueled by food and beverage, moved by music and made possible through community. Topgolf Gold Coast features dozens of high-tech, climate-controlled hitting bays for year-round comfort, a chef inspired menu for year-round deliciousness and hundreds of Associates eager to help create the moments that matter. With dozens of venues internationally, entertaining more than 13 million guests annually, Topgolf is truly everyone’s game.

We are committed to creating an inclusive workplace where everyone feels valued and respected. We encourage candidates of all backgrounds, abilities, and experiences to apply.

We believe in the unlimited Power of Play!
Let the good times roll! Whether it's a birthday celebration, team outing or corporate get-together, our mission is simple, create moments our Guests will never forget.

We're looking for an energetic and organised Event Reservations Sales Consultant to join our team and help sell the excitement of Topgolf! If you love hospitality, thrive in a fast-paced environment and enjoy building relationships, this could be your perfect next move.

Perks & Benefits
• Compassionate Wellbeing Team and access to our Employee Assistance Program with 24/7 support
• FREE or 50% off bay hire
• 50% off food and non-alcoholic beverages
• 20% off apparel and retail items
• Discounted bay hire for group events
• Unlimited FREE entry to all Village Roadshow Theme Parks, including Warner Bros. Movie World, Wet’n’Wild, Paradise Country and Sea World, as well as discounts on food, beverage, retail and animal experiences
• Earn FREE theme park passes for family and friends
• Receive discounts at over 65 major retailers through our Village Employee Benefits App
• Reward and recognition incentives and prizes
• Exclusive and unique team member events and awards
• Flexible scheduling
• Opportunity for professional development and internal training – we strive to grow our talent!

What You'll Do
You'll be the first point of contact for Guests looking to book small events and food and beverage packages for groups of up to 24 people.
• Create exceptional Guest experiences from initial enquiry through to post-event follow-up
• Partner with the Event Sales Department team members to foster a “fun” and engaging work environment
• Respond to enquiries and secure bookings through outstanding customer service and sales skills
• Maintain a high level of quality, accuracy, and process consistency in the sales reservations process and administration requirements
• Meet or exceed reactive sales objectives to grow event sales
• Provide quotations for small packages and events and prepare contracts and follow up on enquiries from prospective clients to secure business
• Coordinate pre-event payments and reconcile post-event accounts
• Manage reservations through our booking platform, Sales Force and handle incoming calls for Packages and Events
• Support and manage Topgolf Platinum Memberships
• Partner closely with our Operations Team to ensure all events and packages are executed flawlessly

What You'll Bring
• Passionate about hospitality and creating memorable experiences.
• A natural relationship builder with strong communication skills.
• Highly organised with exceptional attention to detail.
• Comfortable managing multiple priorities in a fast-paced environment.
• Positive, proactive and brings energy to everything they do.
• A team player who thrives in a fun and collaborative culture.

What We're Looking For
• Previous administration and sales experience within the hospitality, tourism or events industry (highly regarded).
• Experience using CRM and reservation systems.
• Strong negotiation and problem-solving skills.
• Excellent time management and organisational abilities.
• Proficiency in Microsoft Office, including Word, Excel, Outlook and PowerPoint.
• Qualifications in Sales, Marketing or a related field are advantageous.
• Availability to work a variety of shifts including evenings, weekends, and public holidays.

Our promise to you: a playful environment where you can make new friends. A safe place where you can be your full self, every day. To provide clear direction and tools to do your job. An opportunity to learn and grow. To listen and act when you speak up. We will never stop improving.