Ready to help bring unforgettable group and education experiences to life across our world-class theme parks? As our Group and Education Sales Coordinator, you’ll manage end to end group and education bookings and coordinate program logistics all while ensuring a seamless customer experience for schools, groups and internal stakeholders.

 

If you love great customer service, clever coordination and being part of the magic behind the scenes, this could be your next big ride!

 

Behind every unforgettable group visit is someone keeping the details on track! You’ll be:

• Manage and coordinate all bookings from enquiry through to completion, ensuring accuracy, timely responses, and a smooth customer experience.

• Provide high-quality customer service and work closely with internal teams (operations, education, park teams) to ensure bookings are delivered as planned and any requirements are communicated clearly.

• Answer Groups and Education phone and action e-mails and maintain accurate CRM records, ensuring all bookings, customer details, and interactions are up to date.

• Assist with peak periods and planning and support high-volume periods (e.g. group seasons) to ensure workload is managed and service levels are maintained.

• Remain up to date on all VRTP products, processes and systems.

• Deliver or support education presentations and other group learning activities when required.

• Assist Front gate teams with Groups and Education during high-volume periods.

 

This role is perfect for someone who’s organised, customer-focused and ready to help create seamless experiences for our Group and Education guests. You’ll bring: 

• Strong customer service and sales focus.

• Knowledge of full product suite of VRTP an advantage.

• Superior keyboard skills with excellent attention to detail and time management skills.

• Ability to prioritise workloads in a fast-paced environment.

• Ability to work effectively in a team with good communication skills.

• Must be available to work on any day including weekends and school holidays with shifts between 8:00am and 5:00pm

 

• Unlimited free entry to our amazing theme parks!

• Earn complimentary passes to share with family and friends!

• Enjoy discounts on food & beverage, retail and animal experiences across our parks!

• Exclusive employee deals through our Village Employee Benefits App, partnered with 65+ major retailers! 

• Unique team events and awards, celebrating our people is part of the fun!

• Reward and recognition programs with prizes for outstanding contributions

• Wellbeing support with our on-site team and 24/7 Employee Assistance Program (EAP)

• Professional development opportunities with internal training, we love to grow our talent!

 

At Village Roadshow Theme Parks, our purpose is simple: create joy and memories that last a lifetime. Every day, our team brings this to life across our iconic properties , from Warner Bros. Movie World and Sea World, to Wet’n’Wild, Paradise Country, Topgolf, Sea World Resort, Australian Outback Spectacular, and Village Roadshow Studios.

 

Working here isn’t just a job, it’s being part of a team that loves what they do, in a vibrant, fun, and supportive environment. You’ll meet amazing people, develop new skills, and help create unforgettable experiences for our guests.

 

We value everyone’s unique contributions and encourage candidates of all backgrounds, abilities, and experiences to apply. Apply today to join one of the most exciting tourist attractions on the Gold Coast and start creating memories, for our guests, your team, and your career!