Step Up Your Leadership Journey with Village Cinemas!

Village Cinemas has been creating memorable moments for Australian moviegoers since 1954, and we’re thrilled to offer an opportunity for a team member to step into the role of Guest Experience Manager. This is a fantastic growth opportunity for someone passionate about guest service, team development, and driving operational excellence.

Why This Role?

As a Guest Experience Manager, you’ll be responsible for creating exceptional, memorable guest experiences with a strong focus on premium offerings, particularly Gold Class. Joining us in this role means you’ll:

• Advance your career within Australia’s longest-running, locally owned and operated cinema chain, becoming a leader in our 70-year legacy.
• Enjoy exclusive team benefits, including cinema discounts and other perks.
• Gain valuable experience in a supportive, fast-paced environment, with opportunities for further career growth within Village Cinemas.

About the Role:

In the Guest Experience Manager role, you’ll oversee the day-to-day operations of the cinema, focusing on delivering exceptional guest experiences and ensuring smooth operations. Reporting to the site senior leadership team, your responsibilities will include:

• Champion an outstanding guest experience across all touchpoints, with a primary focus on Gold Class and premium experiences
• Build a service led culture by reinforcing standards, recognising excellence, and embedding guest-first behaviours.
• Coach and develop team members to deliver exceptional service, with a strong focus on behaviour, presentation, and engagement.
• Ensure consistent execution of Steps of Service, elevating personalised and anticipatory service standards
• Act as the primary escalation for guest feedback and in cinema service recovery.
• Supervising venue presentation, ensuring cleanliness, screen quality, and maintaining a welcoming environment.
• Support the General Manager and Service Operations Manager to ensure full employee compliance with all policies and procedures , and legislative requirements (HWS, food safety, RSA,).

About You:

This role is ideal for an experienced hospitality, retail or customer service leader who is ready to take the next step in their career. You’ll succeed in this position if you have:

• A strong commitment to guest service excellence and operational leadership.
• Proven skills in team coaching, motivation, and development.
• High attention to detail and a proactive approach to maintaining compliance and safety.
• Confidence in managing escalated guest interactions and a focus on continuous improvement.

Availability Requirements:

Our Guest Experience Managers play a vital role in ensuring peak performance, especially during busy periods. We need team members who can work a flexible schedule, including evenings, weekends, and public holidays. Please discuss your availability with your manager before applying.

Ready to Apply?

If you’re excited about this internal opportunity and ready to step into a leadership role focused on guest experience excellence, Apply Now or discuss this opportunity with your manager.

Join us in shaping the future of cinema and delivering magic for our guests!

Village Cinemas are proudly an equal opportunity employer. Applicants of all genders, identities and backgrounds will receive consideration for employment and commit, as a circle back employer, to responding to every applicant.